Can you sell your Intercom data for AI training?

Intercom's terms do not say clearly what the account holder may export, and its API terms bar copying or reselling data pulled through the API, so a sale should start from the holder's own export. The content itself carries high rights risk. This is research from public sources, not legal advice.

The holder's own export
Unclear from its terms
Data pulled through its API
Bars copying or reselling it
Rights risk of the content
High

What a holder should know

The developer terms bar a third-party app from scraping or copying data obtained through the Intercom Service, which catches a broker connector even without an explicit AI clause. Content is the holder's customers' support chats: their personal data and the holder's customers' confidential information, usually under a DPA. Treat as hard to sell unless properly de-identified and permitted by customer contracts.

Getting your own data out

Unverified.

Customer terms not reviewed. Intercom offers conversation and user exports in-product and via API, but the plan gating and contractual export clause were not verified.

Apps that use its API

Intercom Developer Terms (no date shown): no AI-training clause found. 3.2.1(g): "You will not scrape, or otherwise create copies of any data obtained using the Intercom Service"; 1.5.2: "Developer shall not collect or store any Developer Data without end-user's authorization." Intercom contractually restricts "Third Party LLM Providers from using Customer Data for training or otherwise improving Third Party LLM Provider's services" (Additional Product Terms, from a search excerpt).

The sources, word for word

  • Intercom Developer Terms(read 2026-10-11 (no date on page))
    “You will not scrape, or otherwise create copies of any data obtained using the Intercom Service”
  • Intercom Additional Product Terms(read 2026-10-16)
    “Intercom contractually restricts Third Party AI Providers from using Customer Data for training or otherwise improving Third Party AI Provider's services.”

Research from public sources, read on the day shown. It is not legal advice: a sale needs a lawyer who has read the records and the contracts.

What Intercom holds that buyers ask for

  • Support and service records

    Tickets, macros, resolutions and call notes

Who buys it

  • Mode (BizBuyData)

    "The operating history of companies and nonprofits could be worth $100K-$5M."

  • Handshake AI

    "Payouts range from $100K to $4M." Its estimator shows $383,083 to $896,969 for 100 employees and 10 years.

  • Polyshares

    Typical licences of $100K to $2M, sometimes more. Its track record page lists four anonymous licences from $110,000 to $450,000.

  • micro1

    $100k+ for a qualified partnership, $500k+ for large or multi-team datasets, $1M+ for highly unique data.

  • Scale AI

    "$10K–$1M+ illustrative value per data partnership", scaling with how often data is delivered.

  • SuperAnnotate

    "Indicative $100K – $1M+", priced on rarity, depth and exclusivity.

Every buyer and its published terms

What your Intercom records are worth, and what to settle before anyone sees them.

Value your dataCheck your rights

In this topic

Rights and law

  1. Start hereCan this data legally be sold or licensed for AI training?Privacy law, copyright and fair use, software vendors' terms, de-identification, bankruptcy sales and what a licence agreement holds.
  2. GuideIs It Legal to Sell Customer Data? A US Guide for AI TrainingOften yes, but through layers: your privacy policy, the FTC Act, state and sector laws, and customer contracts. De-identified records are the main lawful path.
  3. GuideFair Use and AI Training: What US Courts Have RuledUS courts are split: training was fair use in Bartz v. Anthropic and Kadrey v. Meta, not in Thomson Reuters v. Ross, and pirated copies lost. Where each stands.
  4. GuideIs It Legal to Scrape Data for AI Training? (US Law, 2026)Scraping public pages is rarely a federal crime after Van Buren and hiQ, but contract, copyright, anti-circumvention and privacy law apply. Resale is hard.
  5. GuideCan a Company License Employee Emails and Slack for AI Training?Usually yes for business records the company controls, but only after it handles monitoring notices, third parties in the messages, privilege and vendor terms.
  6. GuideSelling Customer Data in Bankruptcy: Section 363 ExplainedA bankrupt company can sell customer data only if the sale fits its privacy policy, or a court-appointed privacy ombudsman reports and the judge approves it.
  7. GuideWhat Is a Data Licensing Agreement? The Terms for AI TrainingA data licensing agreement lets a buyer use data for set purposes while the holder keeps ownership. Each clause AI buyers ask for, and where holders stand.
  8. GuideHIPAA De-Identification for AI Training: Safe Harbor vs Expert DeterminationHealth data leaves HIPAA only through Safe Harbor (remove 18 identifiers) or an expert's determination of very small risk. How each works for AI training.
  9. GuideLicensing Company Data for AI Training Under the GDPR (2026)Yes, an EU, UK or Swiss company can license its records for AI training, if it has a lawful basis, tells people, drops sensitive data and uses a transfer tool.
  10. GuideSelling Data for AI Training: Privacy Law by CountryOutside the EU and UK, licensing records for AI training mostly needs consent or anonymisation, and a contract or consent to send them to a US buyer.
  11. RegisterLawsuits and rulingsEvery case, ruling and settlement over training data.
  12. RegisterLicence termsWhat buyers ask for in a licence, and where holders stand.
  13. PageDe-identification standardOur rules for removing people from records, each with its source.
  14. RegisterAI crawler censusA daily census of robots.txt across the most visited sites.

Other systems

Selling Intercom data for AI training: what its terms allow | AIData.Broker