OPC, Recording of customer telephone calls (updated 8 October 2026): use only for the purposes stated (Office of the Privacy Commissioner of Canada, Recording of Customer Telephone Calls (page modified 2026-10-08))
Call recordings may be used only for the purposes the customer was told, and a quality-assurance notice does not cover marketing, profiling or authentication. My reading: licensing recordings for AI training is a further purpose that needs its own consent; the OPC page lists no such use as covered.
Dated 18 Oct 2026Source checked 18 Oct 2026Basis: primary text
In the source's own words
“An organization should not state that it is recording the conversation for security or quality assurance purposes if the recording will be used for marketing, customer profiling, or authentication. ... An organization may only use the information collected for the purposes specified.”
Where it was read
Figures it counts in
It is shown on its own, not counted into a figure.
Cited in this guide